Shipping & Returns

SHIPPING POLICY

Shipping within Australia

Free shipping for orders over $100. For orders below $100 a flat rate shipping fee of $11.99 will be applied.  Standard delivery takes approximately 3-5 business days depending on your location.

Shipping to PO boxes is subject to restrictions. 

Shipping to New Zealand

Free shipping for orders over $100. For orders below $100, a flat rate shipping fee of $15 will be applied. Standard International delivery takes approximately 5-7business days depending on your location.

Shipping to PO boxes is subject to restrictions.  

Shipping to USA, Canada and Japan

If you are located in the US or Canada, please visit www.evolisproducts.com

If you are located in Japan, please visit www.shop.evolis-japan.com

Shipping to the Rest of the World.

A flat rate shipping fee of $40 for orders below $100 will be applied to international orders.  For orders over $100, a flat rate shipping fee of $25 will be applied.  International orders will be dispatched via tracked air service and should be delivered within 7-14 business days.

International customers are solely responsible for all duties, import taxes and/or brokerage fees. These are not included in the cost of shipping or handling of the order. Customs, duties, and taxes vary from country to country so please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable.Hence, if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage, customs, duty, or taxes, and any return shipping charges will not be refunded. 


RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We may also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


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