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SHIPPING COSTS

Shipping costs vary depending on your destination. The product is shipped at a standard rate of A$9.95 per order within Australia. Overseas shipping costs are automatically listed on the order form when the order is placed before payment or you can call Advangen for specific rates on +61 2 9233 8975.

Customers with shipping addresses outside of the Australia are solely responsible for all duties, import taxes and/or brokerage fees. These are not included in the cost of shipping or handling of the order. Customs, duties, and taxes vary from country to country so please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage, customs, duty, or taxes, and any return shipping charges will not be refunded.

 Free shipping promotions are valid within Australia only. 

 

DELIVERY OF GOODS

Advangen endeavours to deliver orders within the shortest possible time following an order.

Deliveries will be made within five (5) working days in metropolitan Australia, but may take up to seven (7) days to remote areas with limited transport services.

Orders outside of Australia will be delivered via tracked air service within 7-14 days depending on the country, delivery method and local delivery services. The Express international shipping delivery method may take up to seven (7) working days. Standard international shipping delivery method may take up to fourteen (14) working days.

Shipping costs vary depending on your destination. The product is shipped at a standard rate of $ 9.95 per order within Australia. Overseas shipping costs are automatically listed on the order form when the order is placed before payment. Customers with shipping addresses outside of the Australia are solely responsible for all duties, import taxes and/or brokerage fees. These are not included in the cost of shipping or handling of the order. 

 

DAMAGED OR DEFECTIVE GOODS

Within 30 days from the date of delivery Advangen will replace or refund (at its discretion) any items delivered to you that are damaged or defective at no charge. Customers must provide their order numbers or proof of purchase if requested.

 

INCORRECT ITEMS ORDERED

Advangen will issue a full refund for items ordered incorrectly by you if you notify the Company within 7 days of receipt and subject to all item(s) being returned to Advangen unopened and in the original packaging. Postage costs will not be refunded. Please send the returnable items by registered mail as no items will be refunded until received by Advangen. If Advangen has sent you the incorrect product, please send the products back to Advangen's Freepost address. Please contact Advangen on +612 9233 8975 for the Freepost address.