General FAQs

What are the key benefits of évolis?

évolis contains natural active ingredients that have been shown to inhibit FGF5 in laboratory studies. FGF5 is a naturally occurring protein which builds up in the scalp and is associated with hair loss. évolis helps reduce hair loss and hair fall, helping to reverse thinning, and improving hair length, leading to longer, thicker, healthier hair

What is FGF5?

FGF5 is a naturally occurring protein produced in the scalp. Its sole function is to regulate the hair growth cycle by taking hair that is actively growing into the transitional stage, stopping hair growth. Following transition, the hair will rest and then fall out. In 2014 a breakthrough study by scientists at Columbia University in New York confirmed FGF5 as crucial to limiting human hair growth, and showed that in the absence of FGF5 people grew excessively long hair. The excess hair fall seen in hair loss is the result of a shortened growth phase. évolis® inhibits FGF5, so extends the period of active growth and prevents excessive hair fall. Read more here

What happens when I stop using If you decide to stop using évolis?

If you decide to stop using évolis®, the FGF5 inhibiting natural actives will no longer be present. Hair will slowly revert to the previous growth rate and growth cycle.

Where can I buy évolis?

évolis products are available online at www.evolisproducts.com.au and at major pharmacies such as Priceline, Chempro, Superchem and other salons. Please call your local pharmacy to enquire about availability.

I don’t suffer from hair loss but I want longer hair. Will évolis help?

évolis PROMOTE is designed to support growing hair longer by extending the active hair growth stage, so hair stays actively growing for an extended period of time and can grow longer. évolis PROMOTE will also increase the rate of hair growth by around 20%, so hair will grow 20% faster and so will get longer quicker.

How long do I need to use the products before I notice results?

You will need to use évolis for a minimum of 16 weeks or 120 days to notice significant results of hair growth, though signs that évolis is working can be seen much sooner. Results you can expect include:

  • Less hair fall in the first 30 days of use
  • Short fine hairs visible in thinning areas in 30-60 days of use
  • Change in hair texture to smoother and more manageable in 60-90 days of use
  • Increased density in 90-120 days of use
  • Fine, downy hair texture change to stronger, thicker hair texture in 120+ days of use

It is recommended that continued use of évolis is needed to maintain the results.

If I stop using évolis will I experience excessive hair fall?

If you stop using évolis the naturally occurring protein FGF5 will begin to accumulate in the scalp and will slowly revert to previous levels. This is a gradual, not a sudden, process and will not result in sudden hair fall. If you were experiencing hair fall and thinning before starting évolis, when you stop using évolis your hair will eventually revert back to its previous state. It is recommended to use évolis continuously to inhibit FGF5 and avoid FGF5 accumulating excessively in the scalp to keep hair and scalp healthy and avoid hair fall.

What are the most common side effects of évolis?

There are generally no side effects from using évolis. People who suffer from a skin condition such as eczema, psoriasis or sensitive skin may experience irritation and/or a dry, itchy scalp.

Can I use it if I have eczema, psoriasis or any skin condition?

If you suffer from a skin condition such as eczema, psoriasis or sensitive skin we recommend you do a spot test to ensure no irritation will occur before proceeding with daily use of the product. If irritation should occur cease using the product immediately, if symptoms persist consult your health care professional. If in doubt, please consult your doctor before using the product. Always read the label, use only as directed.

How old do I have to be to use évolis?

évolis can be used at any age. évolis works by inhibiting FGF5, a natural protein that is produced in the scalp to regulate the hair growth cycle and take hair from the active growth stage into the transitional stage. Inhibiting FGF5 allows hair to stay in the stage of active growth for longer, resulting in less hair fall, more hair density, increased hair length and improved manageability. Because évolis has natural actives and antioxidants and no known side effects, it can be safely used to support the hair growth cycle at any age.

What types of hair loss will évolis help?

All types of hair loss are due to a disturbance in the normal hair growth cycle. Hair usually grows in 3 main stages, a period of active growth which lasts between 2-7 years, followed by a period of transition when the hair stops growing but remains in the follicle which lasts around 2 weeks, followed by a period of rest when the follicle is dormant. After dormancy, the follicle regenerates and the cycle begins again when hair starts to grow actively. When the hair growth cycle is disturbed, less hair is in active growth stage and more hair falls out, creating thinner hair; hair also stays dormant for longer. FGF5 is a naturally occurring protein made in the scalp which pushes hair from the active growth stage into transition. évolis inhibits FGF5, so hair stays actively growing for longer. évolis will help all types of hair loss where the hair growth cycle has been disrupted.

This will include:

  • Hair loss due to hormonal activity, menopause, childbirth
  • Hair loss due to chemotherapy
  • Hair loss due to illness, fever
  • Hair loss due to stress and lifestyle
  • Androgenic Alopecia or Male Pattern Baldness
  • Telogen Effluvium
  • Anagen Effluvium
How about alopecia areata, totalis and universalis?

These types of alopecia are not caused by a disruption in the hair growth cycle. These types of hair loss are due to an autoimmune disorder, where the body treats the hair as a foreign body and rejects the hair, resulting in hair loss. A trichologist or dermatologist must treat this type of hair loss. Once the underlying cause has been treated, évolis can be used to help support hair growth and prevent buildup of FGF5 to ensure hair grows in the best possible environment.

Is évolis tonic natural and animal cruelty-free?

évolis® products are based on predominately natural ingredients and have not been tested on animals. Each évolis® tonic is made in Australia and clinically tested to pharmaceutical standards to ensure the highest quality of each product for the treatment of hair loss and thinning.

Are you looking for a hair care product that will strengthen and lengthen those locks, restore volume to your hair, or deliver health and vitality?

At évolis Professional, we have three signature hair care systems designed to deliver the results you’re looking for. Our products target thinning hair, aging hair, and hair loss, but which range will address your specific needs?

évolis Professional PROMOTE is a hair lengthening and strengthening treatment that deeply conditions and maintains long, healthy hair. Meanwhile, évolis Professional PREVENT anticipates thinning hair, fighting the signs of aging and works to maintain scalp health. Ideal for those with scalp issues.

For more aggressive hair loss, évolis Professional REVERSE is packed with the exclusive évolis blend of botanicals to extend the hair growth phase and restore your hair to a thicker, stronger condition.

Take our quiz below to find out whether évolis Professional PROMOTE, évolis Professional PREVENT, or évolis Professional REVERSE is the hair care treatment for you.

Not sure which product is right for you? Take the questionnaire below, or call us on 1300 386 547 to speak to one of our hair biologists. 



You are better off if you subscribe.

1- You save money 2- Best results are only achieved with regular use of évolis® 3- With a subscription you will receive your products at regular intervals, ideally to coincide with your usage pattern and, just before you run out of your previous order 4- Hence, you have no excuses for not using your évolis® regularly as directed


On the product page click on the Recurring subscriptions box. That should open up a drop down menu with the following choices.

  • Send every 1 month
  • Send every 2 months
  • Send every 3 months

Select your delivery option, select the quantity you want, add to cart, proceed to checkout as normal and save 25% against all subscription orders. Sit back, relax and wait for your evolis® products to be delivered to your door step at your selected intervals.


Payment will be taken automatically from your nominated payment method prior to your order being shipped as per your subscription frequency.


Log-in to MY ACCOUNT with your log-in details and manage your subscription.

  1. For the moment subscription orders can only be shipped to customers within Australia and New Zealand. We are working on setting-up the subscriptions facility for international orders. Until then, if you are a customer residing outside of Australia but within our specified shipping zones, please place your order by clicking the one-time purchase box.
  2. AfterPay is not available on subscription orders.

Become an évolis® VIP

Sign-up to become a member of the évolis® VIP Club to get offers, perks and exclusives created just for you.

How to earn points?

Action TakenPoints EarnedRemarks
Spend $1 1 point  
Complete your profile 20 points  
Tell us your birthday 100 points Eligible after 1 month of joining.  Points will be credited to your account on your birthday
Like our Facebook page 50 points  
Follow us on Instagram 50 points  
Refer a friend 100 points Points will be credited to your account after your friend makes a purchase. Your friend gets 10% off their first purchase
Review a product 25 points Limit: 1 product review per month. Minimum 40 characters per review. Eligible after 1 month of joining.
Share our website link via your Facebook post 10 points  
Follow us on Twitter 10 points  

Points earned & VIP rewards

Points EarnedVIP Reward
250 15% Off
375 20% Off
500+ 25% Off

How to redeem points?

Step 1: Click on the red évolis® VIP tab on the website

Step 2: It will take you to the VIP window

Step 3: Click on the Rewards tab

Step 4: Click the redeem button on the unlocked rewards

Step 5: This should reveal the unique code

Step 6: Use this code at check-out to redeem your reward


Note: Validity of points earned will be for a period of 12 months from date of point earned.


Login/ Create your account now.


Shipping within Australia

Free shipping for orders over $100. For orders below $100 a flat rate shipping fee of $11.99 will be applied.  Standard delivery takes approximately 3-5 business days depending on your location.

Shipping to PO boxes is subject to restrictions. 

Shipping to New Zealand

Free shipping for orders over $100. For orders below $100, a flat rate shipping fee of $15 will be applied. Standard International delivery takes approximately 5-7business days depending on your location.

Shipping to PO boxes is subject to restrictions.  

Shipping to USA, Canada and Japan

If you are located in the US or Canada, please visit www.evolisproducts.com

If you are located in Japan, please visit www.shop.evolis-japan.com

Shipping to the Rest of the World.

A flat rate shipping fee of $40 for orders below $100 will be applied to international orders.  For orders over $100, a flat rate shipping fee of $25 will be applied.  International orders will be dispatched via tracked air service and should be delivered within 7-14 business days.

International customers are solely responsible for all duties, import taxes and/or brokerage fees. These are not included in the cost of shipping or handling of the order. Customs, duties, and taxes vary from country to country so please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable.Hence, if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage, customs, duty, or taxes, and any return shipping charges will not be refunded. 

RETURNS POLICYYou may return most new, unopened items within 30 days of delivery for a full refund. We may also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Advangen Pty Ltd

Privacy Policy of www.myevolis.com.au and hairbiology.com.au

Privacy Policy

Effective date: July 11, 2018

Advangen Pty Ltd ("us", "we", or "our") operates the www.myevolis.com.au and hairbiology.com.au website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.myevolis.com.au and hairbiology.com.au Advangen Limited is committed to protecting your privacy and respects and upholds your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by Advangen as set out in this policy.


  • Service

Service is the www.myevolis.com.au and hairbiology.com.au website operated by Advangen Pty Ltd

  • Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

  • Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

  • Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

  • Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.


Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Advangen Pty Ltd uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Advangen Pty Ltd legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Advangen Pty Ltd may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it's not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Retention of Data

Advangen Pty Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Advangen Pty Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.


Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Advangen Pty Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Business Transaction

If Advangen Pty Ltd is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.


Disclosure for Law Enforcement

Under certain circumstances, Advangen Pty Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


Legal Requirements

Advangen Pty Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Advangen Pty Ltd
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


"Do Not Track" Signals Under California Online Privacy Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.


Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Advangen Pty Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Advangen Pty Ltd relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.



We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en


Behavioral Remarketing

Advangen Pty Ltd uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

  • Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

  • Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/,the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation



We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

  • PayPal or Braintree

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full­­­­

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.


Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:


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